REFUND POLICY
In Tower of Fantasy, every purchase grants immediate and permanent access to premium content designed to elevate your journey through Aesperia, Vera, and beyond. This includes new regions teeming with mutated creatures and hidden anomalies, powerful gear upgrades and combat enhancements, exclusive cosmetics, elite challenge zones, alternate gameplay modes, and deep expansions that enrich the lore of the Tower and its fractured world. All content is delivered instantly and is non-refundable—transactions are final upon completion. Our development team is committed to ensuring a smooth, engaging, and well-balanced experience with each update. If you encounter technical issues such as failed installations, corrupted resource files, or platform-related compatibility problems that block access to purchased content, we encourage you to contact our official support within 14 calendar days of your purchase. Each case will be reviewed individually, taking into account system specs, purchase logs, and the specific nature of the issue. Refunds are not issued for accidental purchases, dissatisfaction with gameplay pacing, or changes of intent. Instead, we focus on helping players resolve technical problems and restoring access to any missing content where feasible. To streamline support, please include a clear description of the issue, your device model and OS version, and a valid transaction receipt. We strongly advise players to review all relevant information—such as content descriptions, visuals, platform notes, and system warnings—before finalizing a purchase. By completing any transaction, you confirm your understanding and acceptance of these terms. Thank you for supporting Tower of Fantasy and becoming part of a global community of Wanderers exploring a constantly evolving universe. Your enthusiasm fuels our mission to deliver groundbreaking updates, immersive expansions, and high-quality gameplay.